Refund and Returns Policy
- If you receive faulty curtains, don’t hesitate to contact us within 24 hours of receiving your curtain(s).
- To process a return, please return the item(s) within 7 days.
- We will fully refund the amount you paid for the curtains; however, we cannot cover return postage costs.
- If you contact us after 24 hours and return the item after 7 days, we will keep 50% of the money, and the other 50% will go to you. (We do not pay for postage.)
Late or missing refunds
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at { info@edithome.co.uk or edithome.shop@gmail.com}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same thing,
email us at edithome.shop@ gmail.com or info@edithome.co.uk and send your item to
18a, Church Lane, Tooting, SW17 9PP, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, mail it to info@edithome.co.uk or edithome.shop@ gmail.com
18a, Church Lane, Tooting, SW17 9PP, United Kingdom.
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@edithome.co.uk or edithome.shop@ gmail.com for questions related to refunds and returns.